Specialty Pharmacy
Carle Specialty Pharmacy provides medications for patients with complicated diseases and conditions. These medications often need more patient education and clinical attention.
What We Treat
Expert heart care, close to home. Trust Carle’s compassionate team to keep your heart strong.
Healthy skin starts with expert care.
Learn how to manage diabetes with expert care.
Relief for stomach, bowel, and digestive issues starts here.
Advanced care for brain, spine and nerve conditions.
Expert care for growing bodies and minds.
Compassionate support for your fertility journey.
Relieve pain and restore movement with expert rheumatology care.
Our pharmacy team works closely with your doctors and insurance companies to provide specialty medication as quickly and affordably as possible. Our staff conducts a detailed benefit investigation, including finding copay assistance opportunities such as manufacturer discounts for commercially insured patients and financial assistance programs for those with government funded insurance. We conduct initial and ongoing clinical assessments to monitor the suitability of your treatment or therapy.
Our pharmacy staff makes delivery arrangements for each prescription fill, making sure that each delivery fits conveniently into your schedule. A licensed pharmacist is on-call 24 hours a day, seven days a week for any urgent questions or concerns.
Hours of Operation
Carle Health Specialty Pharmacy is available Monday through Friday from 8 a.m. to 5 p.m., except during holidays. We provide 24-hour on-call service, seven days per week to ensure that you receive satisfactory medical care. A licensed pharmacist is on-call to accept patient calls and to arrange services for emergencies, as needed. You can reach the Specialty Pharmacy by calling (217) 383-8700 or by using the toll-free number (877) 930-0735. The fax number for the Specialty Pharmacy is (217) 355-6789.
Our Services
Carle Health Specialty Pharmacy aims to increase continuity in care, encourage more collaboration and improve your quality of life.
This program is designed with you in mind; allowing you to be more engaged with your treatment and experience more personalized care. It also means you have a healthcare team who cares for you throughout the entire treatment process. The familiar faces of the Carle Specialty Pharmacy team can help provide a level of comfort and support other pharmacies cannot.
Carle Specialty Pharmacy will:
- Coordinate care and facilitate drug access.
- Assist with applying for manufacturer copay assistance programs and foundation assistance.
- Help with prior authorizations.
- Refill your prescriptions.
- Provide pharmaceutical care by trained specialty pharmacists.
- Provide specialized individual education about your medications.
- Deliver refill medications directly to your home.
How to Place a Prescription Order
Patients can fill their specialty prescriptions with Carle Health Specialty Pharmacy by contacting us and giving their medication, doctor and insurance coverage information. We’ll then contact the doctor to get the right paperwork. Or – to save a step – a patient can have their doctor directly send us the prescription by phone, fax or electronically
How to Obtain a Refill
We monitor patient refill schedules and contact patients before their medication runs out, arranging refill delivery and also checking on their treatment progress. However, feel free to call us at (217) 383-8700 before medication runs out, if there’s a change in treatment plan, or if you have any questions or concerns.
How to Access Medication in Case of an Emergency or Disaster
If a patient requires an emergency fill of a medication, please call us at (217) 383-8700 for help. We’ll work with the doctor’s office and/or insurance company to help with the request as soon as possible
How to Check on a Prescription Status
We are dedicated to keeping you informed of your care. We’ll keep you informed of the status of the medication as it progress through each step. You can reach out to the pharmacy at (217) 383-8700 to check on your prescription status.
Information on Prescription Substitution
In the event that a medication is unavailable, we will contact the prescribing doctor to find a suitable substitution. If a suitable substitution is unavailable, our pharmacist will initiate a transfer (see below for more information).
How to Transfer a Prescription to Another Pharmacy
We can reach out to other pharmacies to transfer a prescription to our pharmacy at the patient’s request. If we don’t have a prescribed medication on hand for a patient and no suitable substitute medication is available (after consulting with the patient’s doctor) – or if the patient would simply like another pharmacy to fill the prescription – we’ll transfer the prescription to another in-network pharmacy. We’ll let the patient know all the steps they need to take to get their medication from the other pharmacy.
Feedback
At Carle Specialty Pharmacy, we make every effort to give our patients the highest level of care. If you have any concerns about your care, complaints or feedback about the services you received, please call Patient Relations at (855) 665-8252 or (217) 326-8560, or email patient.relations@carle.com